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Outbound payloads

Per-integration specifics. See Overview for how triggers and run conditions work, and the Payload map reference for the field-value source types referenced below.

Zoho CRM​

  • Call log (POST /crm/v8/Calls) — What_Id + $se_module=Leads, duration formatted "HH:MM". Zero-duration calls are skipped (Zoho rejects them); real sub-minute calls round up to "00:01" rather than being dropped.
  • Note (POST /crm/v8/Leads/{id}/Notes) — call transcript + a signed 30-day recording link, capped at 32,000 characters.

See Integration: Zoho CRM for the full inbound + outbound reference.

Zoho Desk​

  • Ticket — created from the call, using a client-configurable subject and description template, with priority/classification/assignee mapped from the call's extracted intent. Tags are applied in a follow-up call after creation (Zoho rejects tags on ticket creation itself).
  • Attachments (opt-in) — call recording as a file, transcript as an internal comment.

See Integration: Zoho Desk for full detail.

LeadSquared​

WhatsApp​

  • Post-call template message, or a fallback qualification-style template when the call didn't capture real caller details. Always a pre-approved template, never free-form text. See Integration: WhatsApp.

Email (SMTP)​

  • Agent-to-customer email via your own SMTP credentials, sent immediately or deferred until the call ends, depending on your send_timing setting. See Integration: Email (SMTP).
note

Field-level mapping (which call/lead fields map to which target-system fields) is configured per integration install, not fixed globally — see each integration's settings page in your dashboard.